IPTV setup guides
for your devices

Help customers set up a compatible player, enter their account details and check playback on the device they use.

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Original illustration of a glass television with blue and violet streaming waves

Choose your device

Menu names vary by player. Confirm device support and the account format before starting.

Smart TV

  1. Open your TV’s app store.
  2. Install a player supported on your TV model.
  3. Add the supplied login or playlist URL.
  4. Save, refresh the list and test a channel.

Android TV

  1. Open Google Play on Android TV.
  2. Install a compatible player.
  3. Add the supplied account details or playlist URL.
  4. Load the list and test playback.

Fire TV

  1. Open the Amazon Appstore.
  2. Install a compatible player and open it.
  3. Create a profile with the supplied account details.
  4. Save, refresh the list and test playback.

iPhone / iPad

  1. Install a compatible App Store player.
  2. Open the app and add an account.
  3. Enter the supplied login or playlist URL.
  4. Save and test playback on your connection.

Android phone

  1. Install a compatible Google Play player.
  2. Choose Add account or Add playlist.
  3. Enter the supplied details in the matching fields.
  4. Refresh the list and test playback.

Tablet

  1. Open your tablet’s app store.
  2. Install a compatible player.
  3. Add the supplied login or playlist URL.
  4. Load the list and test playback.

Web player

  1. Open the confirmed web player address.
  2. Use a browser supported by that player.
  3. Enter the requested account details.
  4. Load the channel list and test playback.

Windows / Mac

  1. Install a compatible player from its official source.
  2. Select its account or network source option.
  3. Enter the supplied login or playlist URL.
  4. Load the list and test sound and playback.

Playback not working?

Check the connection

Compare Wi-Fi with a wired connection where available. Check whether the issue affects one stream or every stream.

Restart and refresh

Close the player, restart the device and refresh the account or playlist. Check for app updates.

Review the account details

Check the server address, username, password or playlist URL for typing errors. Confirm the account is active.

Test a different stream

Try another available channel or quality option. Record the error, device model and time if the problem continues.

Read troubleshooting guide

Setup questions

Choose a player that supports your device and the account format supplied. Availability and features vary by device, region and app version. Ask us to confirm compatibility before committing to an app.

A playlist normally uses a supplied URL. A login-based account normally asks for a server address, username and password. Use the format confirmed for your account and supported by the player.

Confirm the account is active, check the connection limit and refresh the player. If it still fails, contact us with the device model, player name, exact error and the time it occurred.

Device setup and simultaneous playback limits are different. Confirm the account’s connection allowance before opening streams on multiple devices.

Need help with a customer setup?

Send the device model, player name, error message and the checks already completed so we can review the issue.

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